Launchpoint Growth Partners, LLC
Terms of Service
Effective Date: May 17, 2026
Quick Summary
- You must be 18+ and authorized to contract
- Do not misuse the platform or break laws
- Slack is the only supported deployment channel
- AI outputs are not guaranteed
- Pricing, refunds, and liability are governed by the MSA
1. ACCEPTANCE OF TERMS
These Terms of Service (“Terms”) govern your access to and use of the KrakenClaw platform at krakenclaw.ai, including the website, customer dashboard, and related online interfaces, operated by Launchpoint Growth Partners, LLC (“Company,” “we,” “us,” or “our”). By accessing the Platform, creating an account, completing a purchase, subscribing, or clicking “I Agree,” you accept these Terms.
These Terms should be read together with the Master Service Agreement (“MSA”) and Privacy Policy, which are incorporated by reference. If there is a conflict between these Terms and the MSA regarding commercial services, deployment, managed operations, fees, refunds, remote access, or liability, the MSA controls.
2. ELIGIBILITY
You must be at least 18 years old and have the legal authority to bind yourself or your organization to these Terms. By using the Platform, you represent and warrant that you meet these requirements.
3. ACCOUNTS
3.1 Accuracy
You are responsible for providing accurate, current, and complete information in connection with your account and purchases.
3.2 Account Security
You are responsible for maintaining the confidentiality of your credentials and restricting unauthorized access to your account. Notify us promptly at legal@krakenclaw.ai if you suspect unauthorized use.
3.3 No Credential Sharing
You may not share your credentials with unauthorized third parties or allow unauthorized persons to access purchased services through your account.
3.4 Online Cancellation
If your account includes subscription management functionality, you may submit cancellation requests through the customer dashboard. Any such cancellation remains subject to the commercial notice period and other terms set forth in the MSA unless applicable law requires otherwise.
4. ACCEPTABLE USE
You agree not to use the Platform or Services to: violate any applicable law or regulation; send unlawful unsolicited communications or use AI agents in violation of applicable communications laws; harass, threaten, defame, exploit, or harm any individual or entity; engage in fraud, deception, or impersonation where disclosure is required by law; attempt to gain unauthorized access to any system, network, data, or account; interfere with or disrupt Company systems, Customer Infrastructure, or other users' services; violate the terms or policies of any connected Third-Party Service; upload, store, or process prohibited regulated data, including HIPAA-covered health data or PCI-scoped payment card data, without Company's prior written agreement; or use the Platform in a manner that creates security, legal, reputational, or operational risk for Company or others.
Violation of this Section may result in suspension or termination of access.
5. PLATFORM NATURE AND SERVICE LIMITATIONS
KrakenClaw is a commercial AI deployment and operations offering. Unless otherwise agreed in writing, KrakenClaw customer deployments currently support Slack integrations only. Use of the Platform and Services depends on Customer Infrastructure and Third-Party Services, each of which may change, fail, become unavailable, or impose their own restrictions.
6. PRICING, BILLING, CANCELLATION, AND REFUNDS
Pricing, billing, cancellation, refund terms, launch-rate eligibility, and chargeback procedures are governed by the MSA. Any summary pricing displayed on the Platform is provided for convenience and may be updated prospectively for new purchases.
If you subscribe online, Company will maintain an online cancellation method in the customer dashboard that is reasonably accessible and not materially more burdensome than the online sign-up flow, subject to reasonable authentication and confirmation steps.
7. REMOTE ACCESS DISCLOSURE
If you purchase Deployment or Managed Operations services, Company may install and maintain remote access tools on your designated infrastructure as described in the MSA. By purchasing those services, you acknowledge and agree to the remote access practices described in the MSA.
8. AI AND THIRD-PARTY DISCLAIMERS
AI outputs may be inaccurate, incomplete, biased, misleading, or otherwise unsuitable for your intended use. You are solely responsible for reviewing and using any outputs.
Company is not responsible for the availability, outputs, pricing, outages, policies, data practices, or actions of Third-Party Services, including Slack, model providers, hosting providers, payment providers, analytics providers, and infrastructure vendors.
9. INTELLECTUAL PROPERTY
The Platform and related Company IP are owned by Company or its licensors and protected by law. Your rights to use delivered deployment materials, prompts, and configurations are governed by the license granted in the MSA. Except as expressly allowed under that license or applicable law, you may not reproduce, distribute, modify, reverse engineer, or create derivative works from Company IP.
10. DISCLAIMER OF WARRANTIES
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, SECURITY, OR UNINTERRUPTED AVAILABILITY.
11. LIMITATION OF LIABILITY
LIMITATION OF LIABILITY FOR THE PLATFORM AND SERVICES IS GOVERNED BY THE MSA AND INCORPORATED HERE BY REFERENCE.
12. DISPUTE RESOLUTION
DISPUTE RESOLUTION, ARBITRATION, CLASS ACTION WAIVER, JURY WAIVER, GOVERNING LAW, AND VENUE ARE GOVERNED BY THE MSA AND INCORPORATED HERE BY REFERENCE.
13. MODIFICATIONS
We may update these Terms from time to time. If we make material changes affecting active customers, we will provide notice as required by applicable law or by a reasonable method such as email or dashboard notice. Continued use after the effective date of updated Terms constitutes acceptance, except where applicable law requires a different form of consent.
14. TERMINATION
We may suspend or terminate your access to the Platform for reasons described in the MSA or these Terms, including non-payment, security risk, unlawful use, abuse, or material breach.
15. GENERAL
These Terms, together with the MSA and Privacy Policy, constitute the entire agreement between you and Company regarding Platform access and use. If any provision is unenforceable, the remaining provisions remain effective. Failure to enforce any provision is not a waiver.