Launchpoint Growth Partners, LLC
Privacy Policy
Effective Date: May 17, 2026
Quick Summary
- We collect business contact info and usage data
- We use AI providers (Anthropic, Deepgram) for Blueprint processing
- Your deployed agents use providers YOU choose
- We do not sell your data
- We retain data only as needed for service + limited period after
1. WHO WE ARE
Launchpoint Growth Partners, LLC (“Company,” “we,” “us,” or “our”) operates the KrakenClaw platform at krakenclaw.ai. This Privacy Policy explains what personal information we collect, how we use it, how we disclose it, and what rights may apply to that information.
2. SCOPE
This Privacy Policy applies to information collected through the KrakenClaw website, customer dashboard, Blueprint workflow, customer support interactions, and Company-operated service processes. It does not govern personal information processed solely by third-party providers, customer-selected LLM providers, or third-party communication platforms except to the extent we receive or control that information ourselves.
3. INFORMATION WE COLLECT
3.1 Information You Provide
We may collect: contact information such as name, email address, phone number, business name, job title, and business website; account information such as login credentials and billing profile details; Blueprint interview information including information shared about your business operations, challenges, goals, team structure, and intended AI use cases; communications including messages sent through forms, email, support, chat, and onboarding workflows; and feedback and submissions including survey responses and feature requests.
3.2 Information Collected Automatically
We may collect: session and device data such as IP address, browser type, device type, operating system, referring URLs, pages viewed, clicks, timestamps, and approximate geolocation; cookies and analytics data including information collected through Google Analytics or similar tools; and deployment metadata such as server operating system, container status, deployment logs, resource metrics, and configuration status.
3.3 Information from Third Parties
We may receive limited information from third parties such as: payment confirmations and billing status from Stripe; speech transcription outputs from Deepgram used in the Blueprint workflow; AI processing outputs from providers such as Anthropic used in the Company-operated Blueprint workflow; technical or integration status information from Slack, Tailscale, hosting providers, or other service providers; and business contact information shared through third-party communication channels.
4. HOW WE USE INFORMATION
We may use information we collect to: provide, operate, maintain, secure, and improve the Platform and Services; process transactions, invoices, and subscriptions; generate Blueprints and configure customer deployments; provide onboarding, support, deployment, monitoring, and troubleshooting; communicate with current, former, and prospective customers; analyze usage and improve performance; prevent fraud, abuse, and security incidents; enforce our agreements; and comply with law, regulation, and court orders.
We do not sell personal information for money. We do not use personal information for cross-context behavioral advertising.
5. AI PROCESSING AND CONVERSATION DATA
5.1 Company-Operated Blueprint Workflow
When you use the AI Agent Blueprint workflow, information you provide may be processed by Company-selected providers including Deepgram and Anthropic in order to transcribe, analyze, and generate Blueprint outputs.
5.2 Customer Deployed Agent Fleets
When you or your end users interact with a deployed KrakenClaw fleet, conversation data may be processed by third-party providers selected or configured by you. We do not control those third-party providers' independent data handling practices.
5.3 Customer Responsibility for Deployed Conversation Data
You are responsible for: understanding the privacy and security practices of the providers you select; providing any notices and obtaining any consents required for AI-enabled interactions; determining whether your intended use involves regulated or sensitive data; and ensuring you do not use KrakenClaw for prohibited regulated data without an appropriate written agreement.
5.4 What We Retain
We may retain Blueprint interview materials, transcripts, session records, support records, deployment notes, technical logs, and related account information for the duration of the customer relationship and for up to 90 days after termination, unless a longer period is reasonably necessary for legal compliance, dispute resolution, fraud prevention, security, or enforcement.
We do not intentionally store end-user conversation content from deployed customer agent fleets except to the extent such content is incidentally included in logs, support materials, troubleshooting artifacts, or records provided to us by Customer.
6. REMOTE ACCESS AND DEPLOYMENT DATA
As described in the Master Service Agreement, we may install and maintain remote access tools on Customer Infrastructure in order to provide Deployment and Managed Operations. Through this access, authorized personnel may observe system-level metrics, deployment logs, container status, configuration files, and other information reasonably necessary to provide the Services. We do not intentionally access, copy, or use Customer business records or end-user personal information outside the scope reasonably necessary to provide the Services, maintain security, comply with law, or resolve support issues.
7. HOW WE DISCLOSE INFORMATION
7.1 Service Providers
We may disclose information to vendors and service providers that perform services on our behalf, such as Stripe, Supabase, Vercel, Anthropic, Deepgram, Google Analytics, hosting providers, communications providers, and security vendors.
7.2 Legal and Safety Reasons
We may disclose information where reasonably necessary to comply with law, regulation, legal process, or government request, or to protect the rights, property, or safety of Company, our customers, or others.
7.3 Business Transfers
We may disclose or transfer information in connection with a merger, acquisition, financing, asset sale, restructuring, or similar transaction.
7.4 With Your Direction or Consent
We may disclose information where you direct us to do so or where you otherwise consent.
8. DATA RETENTION
Typical retention periods: Blueprint interview materials and session data — duration of service relationship plus up to 90 days; account and contact information — duration of service relationship plus up to 90 days; deployment logs and server access logs — typically up to 90 days; payment and transaction records — as required by law, often up to 7 years; analytics data — according to the retention settings of the analytics tools we use.
9. COOKIES AND ANALYTICS
We use cookies, pixels, local storage, and similar technologies to operate the Platform, maintain sessions, analyze usage, and improve performance. We currently use Google Analytics and may use similar measurement tools. You can control cookies through your browser settings, though doing so may affect Platform functionality.
10. SECURITY
We use commercially reasonable safeguards designed to protect information under our control, including measures such as encrypted transmission, access controls, credential isolation, logging, and environment segregation. No method of transmission, storage, or security is perfect, and we cannot guarantee absolute security.
11. YOUR RIGHTS AND CHOICES
Depending on applicable law and your jurisdiction, you may have rights relating to your personal information, which may include rights to access, correct, delete, or obtain a copy of certain personal information we hold about you. To submit a request, contact legal@krakenclaw.ai.
11.1 Colorado Privacy Rights
If the Colorado Privacy Act applies to our processing of your personal data, Colorado residents may have certain rights, including rights to access, correct, delete, obtain a portable copy of certain personal data, and opt out of certain processing activities. We do not sell personal data for money and do not engage in targeted advertising as described in this Policy. To appeal a denied request, email legal@krakenclaw.ai with the subject line “Privacy Rights Appeal.”
12. CHILDREN'S PRIVACY
The Platform is intended for business use and is not directed to children under 18. We do not knowingly collect personal information directly from children through the Platform.
13. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. If we make material changes affecting active customers, we will provide notice as required by applicable law or by a reasonable method such as email or dashboard notice.